1) Has to be a local account not a microsoft account which you can do online by logging into microsoft.
2) Find if it has the jumping man accessibility icon in lower right hand corner
3) Hold left shift down and click on the power restart button lower right corner restart PC
4) Continue to hold left shift key and you should see advanced options menu come up.
5) Go into troubleshoot.
6) Advanced options.
7) Command prompt
8) Find windows directory. will come up x:\windows ignore that use C:\ to see if its in c or d etc.
9) cd c:\windows\system32 (if on c:)
10) ren utilman.exe utilman1.exe
11) ren cmd.exe utilman.exe
12) close command prompt, click on continue to windows. If it doesnt work restart windows completely
13) bottom right hand side click little man accessibility and a command prompt should open.
14) type in control userpasswords2
15) reset password. if greyed out you have a microsoft account.
16) leave blank and remove password.
17) continue to windows with blank password.
18) setting accounts change password to
19) hold left shift and restart PC
20) troubleshoot
21) advanced options > command prompt
22) go to windows directory system 32
23) ren utilman.exe cmd.exe
24) ren utilman1.exe utilman.exe
25) continue to windows.
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